Privacy Policy

1. Introduction

MeRM ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our customer relationship management platform and related services.

2. Information We Collect

We collect information you provide directly to us, including:

• Account Information: Name, email address, password, and profile picture when you create an account.
• Business Information: Company name, industry, team size, and other business details you provide during onboarding.
• CRM Data: Contacts, deals, tasks, notes, and activities you create and manage within the platform.
• Communication Data: Messages you send through our contact forms or support channels.
• Payment Information: Billing details processed through our payment partners. We do not store credit card numbers on our servers.

3. How We Use Your Information

• Provide, maintain, and improve our services.
• Process transactions and send related information.
• Send you technical notices, updates, and support messages.
• Respond to your comments, questions, and customer service requests.
• Monitor and analyse trends, usage, and activities.
• Detect, investigate, and prevent fraudulent or unauthorised activity.
• Personalise and improve your experience.

4. Data Sharing & Disclosure

We do not sell your personal information. We may share information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf (hosting, analytics, email delivery).
• Legal Requirements: When required by law, regulation, or legal process.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.
• With Your Consent: When you have given us explicit permission.

5. Data Security

We implement industry-standard security measures including encryption in transit (TLS/SSL), encryption at rest, regular backups, and access controls. While we strive to protect your data, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. When you delete your account, we will delete or anonymise your data within 30 days, except where retention is required by law.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data.
• Object to or restrict processing of your data.
• Export your data in a portable format.

To exercise any of these rights, please contact us at msg.merm@gmail.com.

8. Cookies

We use essential cookies required for authentication and session management. We do not use third-party tracking cookies or advertising cookies.

9. Third-Party Services

Our platform may integrate with third-party services such as Google OAuth for authentication. These services have their own privacy policies, and we encourage you to review them.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at:
Email: msg.merm@gmail.com
WhatsApp: +91 8127129312